Administrators Frequently Asked Questions
A subscriber does not receive the list messages
To find the cause of the problem, do as follows:
- Check that the user is really subscribed to the liston the 'Manage subscribers' page.
- Check the subscriber's message delivery mode; the page about the subscriber is available by clicking on their email address from the members list. When the delivery mode is the 'Digest' mode, it is normal that the subscriber does not receive messages as soon as they are sent.
- Check that the subscriber's email address is not bouncingon the 'Bounces' page. A subscriber email address is considered to be bouncing when messages sent to it generate error logs (called "bounces"). These errors can be temporary (inbox full, mail server unavailable) or permanent (no email account for the user). In any case, the mailing list server automatically manages the deletion of addresses generating too many errors.
- Try and send a message yourself to the subscriberin order to check if he/she receives it.
- As a last resort,contact the listmaster,谁会为了检查邮件服务器日志find the cause of the problem.